Applies to: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

Backorders are either order not yet delivered from a vendor or sales orders that have not yet been delivered to a customer.

It is important that pending orders are tracked. For example, if products from suppliers are late, you may need to change the delivery date to customers and inform them about the delay.

You can get an overview of the status of backorders using one of the following categories: items, customers, or vendors.

View pending orders by item

When you view backorders by item, you can track future transaction flow for a particular item. For example, you can check:

  • How many sales orders an item has.
  • If the deliveries of the products from the suppliers are still pending.
  • If more items need to be ordered you can deliver all sales orders on the due date.

The overview also helps to respond to customer requests about delivery time. Additionally, you can prioritize backorders for sales and eventually split available items between orders. For more information, see View pending orders by item.

View pending orders by customer

When you view pending orders by customer, you can see the status of the customer’s remaining orders. This is useful when responding to inquiries from customers who are waiting for items for which delivery has been delayed. For more information, see View pending orders by the customer.

View pending orders by supplier

When you view vendor backorders, you can track pending deliveries and expected delivery dates.

The overview is also useful for prioritization when products come from vendors and sales orders have to be selected for delivery. For more information, see View pending orders by the vendor.