According to the global complaint management software market report by IMARC Group, the market reached a value of US$ 2.2 Billion in 2022, and it is projected to reach a value of US$ 4.2 Billion by 2028, exhibiting a growth rate (CAGR) of 11.1% during 2023-2028.
Complaint management software refer to platforms utilized for managing, handling, reporting, and responding to customer grievances in a timely manner. They assist organizations in categorizing, accepting, and tracking customer complaints from submission to resolution. Complaint management software alert service personnel, prioritize complaints based on criteria, notify customers when their issue has been addressed, and streamline the process to ensure faster resolutions. These platforms improve workflow, offer automated report processing, enhance customer service, monitor feedback in real-time, etc. As a result, complaint management software find widespread applications across various sectors, such as IT, telecom, hospitality, healthcare, BFSI, retail, etc.
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Complaint Management Software Market Trends and Drivers:
The escalating need for improving the customer experience and the brand image is among the primary factors driving the complaint management software market. Besides this, the elevating requirement for platforms that enable organizations to enhance the quality of their products or services by regularly monitoring and recording consumer grievances and feedback is further augmenting the market growth.
Apart from this, the rising awareness towards the several benefits of cloud-based complaint management software solutions, including efficient resource utilization, cost-effectiveness, direct IT control, etc., is also catalyzing the global market. Moreover, the inflating usage of these platforms across the healthcare, public, and government sectors is acting as another significant growth-inducing factor.
Furthermore, the introduction of machine learning (ML) and artificial intelligence (AI) technologies, along with automated workflow, is expected to bolster the complaint management software market in the coming years.
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Global Complaint Management Software Market 2023-2028 Analysis and Segmentation:
Competitive Landscape:
The competitive landscape of the market has been studied in the report with the detailed profiles of the key players operating in the market.
Complaint Management Software Companies:
AssurX Inc., EtQ LLC, Freshworks Inc., HappyFox Inc., Intelex Technologies (Industrial Scientific Corporation), MasterControl Inc., Quantivate LLC, Salesforce.com Inc., Sparta Systems Inc., Zendesk Inc. and Zoho Corporation Pvt. Ltd.
The report has segmented the market on the basis of region, type, component, deployment mode and end use industry.
Breakup by Type:
- Integrated
- Stand-alone
Breakup by Component:
- Software
- Services
Breakup by Deployment Mode:
- Cloud-based
- On-premises
Breakup by End Use Industry:
- Government and Public Sector
- BFSI
- Retail
- IT and Telecom
- Hospitality
- Healthcare
- Others
Breakup by Region:
- North America: (United States, Canada)
- Asia Pacific: (China, Japan, India, South Korea, Australia, Indonesia, Others)
- Europe: (Germany, France, United Kingdom, Italy, Spain, Russia, Others)
- Latin America: (Brazil, Mexico, Others)
- Middle East and Africa
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Key highlights of the report:
- Market Performance (2017-2022)
- Market Outlook (2023- 2028)
- Porter’s Five Forces Analysis
- Market Drivers and Success Factors
- SWOT Analysis
- Value Chain
- Comprehensive Mapping of the Competitive Landscape
If you need specific information that is not currently within the scope of the report, we can provide it to you as a part of the customization.
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